Frequently Asked Questions

Need Help? → FAQ

What is PlugMall?

PlugMall is Ghana's community marketplace, where every vendor gets their own online store. You can buy and sell products and services with trusted people near you, on campus or in your town.

Is PlugMall free to use?

Do I need an account to buy?

How do I buy something?

How do I pay?

How do I know a seller is trustworthy?

What are pickup / support centres?

How do I stay safe and avoid scams?

How do I start selling?

What can I sell?

What does it cost to sell?

Can someone help me manage my store?

Can I offer a service, not just products?

What are Service Requests?

What is verification / KYC, and why does it matter?

Is my personal information safe?

Where is PlugMall available?

How do I contact PlugMall?

How do I report a problem or a bad seller?